UAV Service Contract

Below is a blank copy of the UAV Service Contract for drones/UAVs. Upon purchasing your Service Contract, you will be sent an email to electronically sign your Service Contract. This Service Contract will have already been signed by me, Matt Neary, the owner of the company. It will also be dated and have the transaction number at the top for reference should you ever require service on on your drone. There is also a link to the Service Contract on the UAV Service Contract page. For service on a damaged drone, please email us at: service@neary-aerial.com

The short version of the contract is as follows: If you have our Gold UAV Service Contract and you have a crash, all you have to do is send us an email telling us that you have damaged your drone. We will send you a shipping label for you to attach to the outside of the package into which you have securely put your drone. Drop the package off at the FedEx location (should be the closest to you) we will provide in the email with the shipping label. Your drone will be repaired and tested to be sure it is fully operational. Then, the repair shop will return it to you.

The typical turnaround time is 10-14 days. Sometimes, if a part needs to be ordered, the wait is a little longer. The longest I have seen is 24 days. The shortest is 3 days. So, as you see, it is the easiest way to protect your expensive UAV. Much cheaper than paying for the repairs yourself and much faster than sending it to DJI. Just one service request can save you hundreds.

Any questions should be directed to us at: info@neary-aerial.com or call 859-905-9015 between 9 a.m. and 9 p.m. any day of the week.

 

Click: UAV Service Contract

UAV Service Contract

UAV Service Contract

0 likes (You must login to like)

Comments(08)

  1. Do you cover fly-aways or unrecoverable in deep water that are backed up by data on transmitter?

    Post by Alan Osborne February 2, 2016 Reply
    1. No. If it is not recovered, it is not repairable. We have to have the drone in order to fix it.

      Post by Neary February 2, 2016 Reply
  2. If you purchase coverage for example a 1 Yr coverage plan can I purchase another 1 year plan to extend to coverage for another year ?

    Post by Matthew Carey March 6, 2016 Reply
    1. There’s no need to buy an entire year contract for the second year. You can upgrade a 1-year contract to a 2-year contract at any time at 50% of the cost of the first year.

      Post by Neary March 6, 2016 Reply
      1. Ok that’s great. What is the limit on coverage 2 years? Can I keep buying coverage every year?

        Post by Matthew Carey March 7, 2016 Reply
        1. 2 years is the limit for now. We may extend it, but we haven’t yet.

          Post by Neary March 7, 2016 Reply
  3. Is there a limit to the number of times the drone can be sent in for repair over the two year agreement?

    Post by Klay Stack March 16, 2016 Reply
    1. No, there is no limit to the number of claims. There is a limit on the cost though…if two times the retail cost of a new UAV (covered model) is reached, we will offer a replacement.

      Post by Neary March 16, 2016 Reply

Leave a comment